Barry Render explains how hotels are using new technologies to eliminate the front desk check-in line. Barry is the co-author of Service Management: An Integrated Approach to Supply Chain Management and Operations and the corresponding student workbook, both from FT Press.

When you think about the huge responsibility you have as a parent, it can stop you in your tracks and take your breath away.Richard Templar will help you begin to correct many of your little foibles or bad habits as well as introducing new more helpful ones to create a personal code for raising happy, confident children.

Ben Waber introduces his book, where he uses data in a series of case studies to illuminate a new kind of people analytics. In particular, he explains how slight changes in behavior, from changing when you take breaks to what lunch tables you sit at, can make you happier, healthier, and more productive.