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Meeting Customers' Real Needs: The Nature of Service System Design
By CSCMP, Stanley E. Fawcett, Amydee M. Fawcett
Feb 10, 2014
As a supply chain manager, service system design is a core and vital aspect of your job. Your company’s identity—and future—is defined by its ability to meet customers' real needs. Yet, despite its importance, few companies excel at creating remarkable customer experiences. This chapter addresses the question, “Why is it so hard to improve customer satisfaction?”
The Critical Role of Transportation in Business and the Economy
By CSCMP, Thomas J. Goldsby, Deepak Iyengar, Shashank Rao
Feb 7, 2014
Transportation is a major contributor to the economy and a competitive force in business. It is the activity that physically connects the business to its supply chain partners, such as suppliers and customers, and is a major influence on the customer’s satisfaction with the company. This chapter illustrates the role of transportation in the logistics function, the supply chain, and the larger economy.
15 Tips for Making Business Networking Part of Your Everyday Mindset
By Andrea Nierenberg
Feb 4, 2014
Andrea Nierenberg offers 15 tips to make you better at and more comfortable with integrating business networking into your everyday life.
Operations Management Defined
By CSCMP, Nada Sanders
Jan 23, 2014
The authors of The Definitive Guide to Manufacturing and Service Operations define operations management and explain why it's critical to the success of any company.
The M&A Paradox: Factors of Success and Failure in Mergers and Acquisitions
By Yaakov Weber, Christina Oberg, Shlomo Tarba
Jan 16, 2014
This chapter introduces the book, A Comprehensive Guide to Mergers & Acquisitions: Managing the Critical Success Factors Across Every Stage of the M&A Process, which covers the critical success factors across every stage of the process, including planning, screening, negotiation, due diligence, transition management structures, post-merger integration, leadership and trust, cultural integration, HR practices, control, monitoring, and more.
Stocks Under Rocks: How to Uncover Overlooked, Profitable Market Opportunities
By Peter Ricchiuti
Jan 14, 2014
Peter Ricchiuti introduces his book, which explains how to master do-it-yourself research techniques for uncovering today’s best small-cap equity opportunities.
Warehousing's Role in the Supply Chain
By CSCMP CSCMP, Scott B. Keller, Brian C. Keller
Jan 14, 2014
This chapter explores warehousing’s expanded role in customer operations and supply chain management. You learn about historical and current examples of warehouse support to manufacturing, purchasing, and various economies of operations. This chapter discusses competitive supply chain strategies, providing examples of value-added services that warehouses can now provide. With the expansion from a one-dimensional storage repository to a main element of customer supply chains, the warehouse is now expected to contribute to the overall client business objectives and contribute to cost reductions.
Defining the Supply Chain
By CSCMP CSCMP, Haozhe Chen, C. Clifford Defee, Brian J. Gibson, Joe B. Hanna
Jan 10, 2014
The first step in the journey to supply chain management success is to understand its foundation concepts. This chapter provides a level-setting discussion of key terminology and definitions.
The Essential Concepts of Purchasing and Supply Management
By CSCMP CSCMP, Wendy Tate
Jan 9, 2014
This chapter discusses the roles and objectives of procurement in an organization and in supply chain operations, describes the different types of spending and buying methods, and defines key terminology.
What Is Networking, and Is It Any Different for African Americans Than Anyone Else?
By N. Thompson, Michael Lawrence Faulkner, Andrea Nierenberg
Jan 3, 2014
The authors of Networking for Black Professionals explain what networking is, why networking works, and how it can work for you.
What Is Managerial Analytics?
By Michael Watson, Peter Cacioppi, Derek Nelson
Dec 24, 2013
The authors of Managerial Analytics explain how their book cuts through the confusion and gives you clear definitions of analytics and Big Data, and how you’ll get a look at this newly defined field so you will have a deep understanding of the term.
What You Will Learn from Disrupt Together: How Teams Consistently Innovate
By Stephen Spinelli, Heather McGowan
Dec 18, 2013
Stephen Spinelli explains the concept of his book, which is that interdisciplinary teams trained as design thinkers to look for problems and iteratively map solutions innovate more efficiently, effectively, and consistently than any individual or organizational construct.
Network Like You Mean It: Who Do You Know?
By Andrea Nierenberg
Dec 11, 2013
When you think long enough about the people you’ve connected with throughout your life, you’ll realize that you’re in a much better position than you might have originally thought.
The Challenge of Leading Strategic Change
By J. Stewart Black, Hal Gregersen
Dec 6, 2013
Organizations change only as much or as fast as individuals change. And, to change individual behavior, you must first change the mental maps guiding that behavior.
Analytics in Healthcare: An Overview of Provider, Payer, and Life Sciences Analytics
By Thomas H. Davenport, Dwight McNeill
Nov 26, 2013
The authors of Analytics in Healthcare and the Life Sciences explain that healthcare organizations have little choice but to embrace analytics. Their extensive use is the only way patients will receive effective care at an affordable cost.
FundaMENTAL W.E.A.L.T.H. Principles: My Story
By Clyde Anderson
Nov 18, 2013
Clyde Anderson shares his personal story of how he learned to foster a positive relationship with money and adopt a new mindset and perspective regarding the true benefits and rewards of successful financial management.
Foreword to Business Networking for Veterans: A Guidebook for a Successful Military Transition into the Civilian Workforce, 2nd Edition
By Mike Abrams, Michael Faulkner, Andrea Nierenberg
Nov 11, 2013
Kevin Schmiegel, executive director of Hiring Our Heroes, introduces the book, Business Networking for Veterans: A Guidebook for a Successful Military Transition into the Civilian Workforce, 2nd Edition.
Introduction to Business Networking for Veterans: What You Need to Know Before Transitioning
By Mike Abrams, Michael Faulkner, Andrea Nierenberg
Nov 11, 2013
If you network with people, do your research, ask questions, and make an informed decision about a career that you genuinely enjoy, regardless of the starting pay or job title, you’ll be a happier, harder working person.
Business Networking for Veterans: Why Networking Is So Important to Making a Successful Military Transition
By Mike Abrams, Michael Faulkner, Andrea Nierenberg
Nov 6, 2013
To be successful back here at home, you also need a squad of people who will have your back. The only difference is, back here at home, you have to create your own squad.
Introduction to Supply Chain Best Practices
By CSCMP CSCMP, Robert M. Frankel
Nov 4, 2013
The Council of Supply Chain Management Professionals (CSCMP) brings together state-of-the-art supply chain management case studies to help readers systematically identify challenges, evaluate solutions, plan implementation, and prepare for the future.

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