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Central Role of Knowledge Update in the ERP Training
By Decision Sciences Institute, Merrill Warkentin
Jan 25, 2016
This study explores the mediating role of knowledge update in the context of an enterprise resource planning (ERP) simulation game, that is, a gamified ERP training.
Introduction to Project Management Analytics: A Data-Driven Approach to Making Rational and Effective Project Decisions
By Harjit Singh
Dec 29, 2015
Analytics-based project metrics can essentially enable the project managers to measure, observe, and analyze project performance objectively and make rational project decisions with analytical certainty rather than making vague decisions with subjective uncertainty. This chapter presents you an overview of the analytics-driven approach to project management.
Sports Analytics and Data Science: Understanding Sports Markets
By Thomas Miller
Dec 23, 2015
Thomas Miller discusses the unique features of sports markets and how successful sports analytics blends business and sports savvy, modern information technology, and sophisticated modeling techniques.
A Novice's Guide to Speaking in Public: Step 1: Think about Your Language and Keep It Simple
By Michael Lawrence Faulkner
Nov 11, 2015
Michael Lawrence Faulkner starts with some basic tips of public speaking, such as dress simply, use power verbs, and smile when you speak.
Tough Selling: The New Normal
By Reed K. Holden
Oct 8, 2015
Reed K. Holden, the author of Negotiating with Backbone: Eight Sales Strategies to Defend Your Price and Value, 2nd Edition discusses backbone strategy, which is a more powerful way to conceptualize the selling process and to formulate an appropriate strategy to every selling situation.
Introduction: EDSI Annual Conference 2015—"Decision Sciences for the Service Economy"
By European Decision Sciences Institute, Alessandro Ancarani, Carmela DiMauro, Gyula Vastag
Sep 14, 2015
The authors of "Research in the Decision Sciences for the Service Economy: Best Papers from the 2015 Annual Conference" introduce select papers from the EDSI Annual Conference 2015.
Predictive Modeling of Customer Response Behavior in Direct Marketing
By Decision Sciences Institute, Merrill Warkentin
Sep 10, 2015
Young H. Chun and Yoonhyuk Jung propose a probabilistic response model that predicts the number of responses received after the launch of a direct marketing campaign.
Preface to Advances in Business, Operations, and Product Analytics: Cutting Edge Cases from Finance to Manufacturing to Healthcare
By Matthew J. Drake
Sep 8, 2015
If you're seeking to master business analytics, case studies offer invaluable help: they expose you to the entire decision-making process, helping you practice an active role in both performing analysis and using its output to recommend optimal decisions. In this preface to his book, Matthew J. Drake discusses how he presents a collection of up-to-date cases that are longer and more detailed than those typically presented in undergraduate texts, but concise and focused enough to be taught in a single classroom session.
Social CRM: The Intersection of Social Media and CRM
By Barton Goldenberg
Mar 18, 2015
Barton J. Goldenberg introduces his book, The Definitive Guide to Social CRM: Maximizing Customer Relationships with Social Media to Gain Market Insights, Customers, and Profits, which presents the first proven framework and step-by-step methodology for driving maximum value from Social CRM throughout sales, marketing, customer service, and beyond.
The Building Blocks of Social Business: Leveraging the Power of New Media and Human Connections to Grow Business Value
By Shawn Santos
Dec 29, 2014
Social media is game-changing technology. But as for any tool, it takes the right people and the right processes to make it work, as Shawn Santos explains in this chapter from How Companies Succeed in Social Business: Case Studies and Lessons from Adobe, Cisco, Unisys, and 18 More Brands.
Customer Loyalty: When Prior Strengths Become Your Weaknesses
By Harvey Thompson
Dec 19, 2014
We have met the enemy, and he is us. Learn how arrogance and intertia can harm previously successful companies in this excerpt from Who Stole My Customer?
Forces Shaping the Corporate Learning Function
By Ibraiz Tarique
May 28, 2014
This chapter presents the corporate learning function in the context of the rapidly changing learning landscape. It illustrates how several challenges are generating intense pressure on the corporate learning function to keep pace with a set of new norms for how organizations develop human resources. These challenges are changing the way people learn.
Meeting Customers' Real Needs: The Nature of Service System Design
By CSCMP, Stanley E. Fawcett, Amydee M. Fawcett
Feb 10, 2014
As a supply chain manager, service system design is a core and vital aspect of your job. Your company’s identity—and future—is defined by its ability to meet customers' real needs. Yet, despite its importance, few companies excel at creating remarkable customer experiences. This chapter addresses the question, “Why is it so hard to improve customer satisfaction?”
15 Tips for Making Business Networking Part of Your Everyday Mindset
By Andrea Nierenberg
Feb 4, 2014
Andrea Nierenberg offers 15 tips to make you better at and more comfortable with integrating business networking into your everyday life.
What Is Networking, and Is It Any Different for African Americans Than Anyone Else?
By N. Thompson, Michael Lawrence Faulkner, Andrea Nierenberg
Jan 3, 2014
The authors of Networking for Black Professionals explain what networking is, why networking works, and how it can work for you.
Foreword to Business Networking for Veterans: A Guidebook for a Successful Military Transition into the Civilian Workforce, 2nd Edition
By Mike Abrams, Michael Faulkner, Andrea Nierenberg
Nov 11, 2013
Kevin Schmiegel, executive director of Hiring Our Heroes, introduces the book, Business Networking for Veterans: A Guidebook for a Successful Military Transition into the Civilian Workforce, 2nd Edition.
Introduction to Business Networking for Veterans: What You Need to Know Before Transitioning
By Mike Abrams, Michael Faulkner, Andrea Nierenberg
Nov 11, 2013
If you network with people, do your research, ask questions, and make an informed decision about a career that you genuinely enjoy, regardless of the starting pay or job title, you’ll be a happier, harder working person.
Business Networking for Veterans: Why Networking Is So Important to Making a Successful Military Transition
By Mike Abrams, Michael Faulkner, Andrea Nierenberg
Nov 6, 2013
To be successful back here at home, you also need a squad of people who will have your back. The only difference is, back here at home, you have to create your own squad.
What Is Networking, and Is It Any Different for College Students Than Anyone Else?
By Michael Lawrence Faulkner, Andrea Nierenberg
Oct 9, 2013
The authors of Networking for Every College Student and Graduate: Starting Your Career Off Right introduce their book, which offers simple advice, rules, steps, and “how to” techniques that'll take you all the way from “breaking the ice” to “acing the interview.”
Using Critical Thinking in a World of Accelerating Change and Intensifying Danger
By Richard Paul, Linda Elder
Sep 16, 2013
The most fundamental concept of critical thinking is simple and intuitive: All humans think. It is our nature to do so. But much of our thinking, left to itself, is biased, distorted, partial, uninformed, or down-right prejudiced. Critical thinking begins, then, when we start thinking about our thinking with a view toward improving it.

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