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Marcia Robinson

Marcia Robinson is president of E-Business Strategies, a research and consulting company. She has written books on e-business, m-business, and services. She has extensive experience in the service delivery and customer relationship management side of e-business for the financial services industry, in particular for SunTrust Bank in Atlanta. Previously, she held management positions at Electronic Data Systems (EDS) and Frontier Corporation.


Marcia Robinson