MICK COPE has been a consultant for 15 years, working in the field of business transformation. He has managed both front and back office activities across in-house and commercial organizational development programmes, including systems integration, strategy development, project management, change management, total quality, ISO 9000, process management, Investors in People, European Quality Award, Stephen Covey Seven Habits and a wide range of personal development programmes. He has published widely in the fields of organizational learning, knowledge management, workshop design, change management and personal development and is a regular speaker at international conferences. He is also the author of Leading the Organisation to Learn, published by FT Prentice Hall.
He welcomes feedback on any concepts offered in this book. Contact him at MickCope@BTInternet.com or on 0973 208617. His website is at www.wizoz.co.uk
© 2016 Pearson Education, FT Press. All rights reserved.