SEBASTIAN NOKES has been a senior manager and management consultant in the IT and Financial Services industry for the past 15 years. In this time he has worked for IBM an Credit Suisse First Boston. He led major projects in a number of global companies and increased their IT efficiency by 30% while simultaneously reducing costs by 50%. Familiar with the Internet since 1989, he has used it to increase IT and management efficiency across a broad range of organizations. He recently headed a project with heavy Internet involvement, the results of which saved $23m and improved performance.