Managing Outsourced Relationships
More and more companies are outsourcing everything from IT to call centers to facilities management. Measuring the effectiveness of the outsourcer is crucial and can mitigate tons of downstream issues for both companies. Consider the following to help you better measure outsourcer effectiveness:
Know what you're going to do if measures turn unfavorable - So you've got these great measures, and all of a sudden one of them starts turning south. Knowing potential courses of action when measures turn unfavorable help you take better and more effective action as opposed to responding in crisis mode.
Be realistic - Just because you've outsourced a function doesn't mean there will be dramatic improvement right off the bat. Develop realistic improvement benchmarks which both parties agree to.
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- Business and Competitive Analysis: Effective Application of New and Classic Methods, 2nd Edition