FT Press :: Store http://www.ftpress.com/store/browse/ebooks/rss The latest products for the FT Press-Store en-us Product :: Competing for Customers: Why Delivering Business Outcomes is Critical in the Customer First Revolution With the right customer success strategy, when your customers win, you win! In this guide, world-renowned customer success expert Amir Hartman and Oracle Chief Customer Officer Jeb Dasteel give you a clear, focused, usable roadmap for developing and executing acustomer success strategy capable of delivering immense return on investment. 2/15/2016 12:00:00 AM http://www.ftpress.com/store/competing-for-customers-why-delivering-business-outcomes-9780134172200 Product :: Driving Career Results: How to Manage Self-Directed Employee Development Today, companies increasingly need and expect their employees to own their own career development. Employees and job-seekers shouldn't expect companies or managers to 'develop' them; they should be prepared to develop themselves. In Driving Employee Development, leading enterprise HR consultant Linda Brenner shows both HR and smart employees exactly how to make that happen. 1/15/2016 12:00:00 AM http://www.ftpress.com/store/driving-career-results-how-to-manage-self-directed-9780134381640 Product :: Rules of Love Over 70,000 copies sold - the brand new edition of the bestselling guide to better relationship 1/11/2016 12:00:00 AM http://www.ftpress.com/store/rules-of-love-9780134470733 Product :: Opt-Out Effect, The: Marketing Strategies that Empower Consumers and Win Customer-Driven Brand Loyalty If you're a brand marketer, you know your customers are now more empowered than ever -- and more than ever, they're using that power to wrest control over their brand relationships. 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Leading business strategy expert Alfred A. Marcus offers powerful tools for anticipating technological, economic, political, and business change, and managing the threats and opportunities it poses 12/18/2015 12:00:00 AM http://www.ftpress.com/store/future-of-technology-management-and-the-business-environment-9780133996135 Product :: Measuring the Digital World: Using Digital Analytics to Drive Better Digital Experiences Master a breakthrough methodology for understanding and measuring the digital world -- so you can create far richer and more compelling digital experiences! In Measuring the Digital World, Gary Angel, leader of Ernst & Young's pioneering Digital Analytics practice, presents a comprehensive framework and methodology that reflects his profound understanding of what makes digital environments unique. 12/15/2015 12:00:00 AM http://www.ftpress.com/store/measuring-the-digital-world-using-digital-analytics-9780134195087 Product :: Partnering with the Frenemy: A Framework for Managing Business Relationships, Minimizing Conflict, and Achieving Partnership Success Why do crucial business partnerships and alliances fail so often, and how can you keep it from happening to you? In Partnering with the Frenemy, Sandy Jap answers these questions, helping you anticipate, prevent, and solve the problems that lead close business relationships to implode.Drawing on cutting-edge research, Jap illuminates the widespread "frenemy" phenomenon in organizational partnerships, where partners who start as non-competitive "friends" become "enemies" over time. 12/11/2015 12:00:00 AM http://www.ftpress.com/store/partnering-with-the-frenemy-a-framework-for-managing-9780134386355 Product :: Little Book of Big Decision Models, The: The 70 most useful models to help you say Yes or No Leaders and Managers want quick answers, quick ways to reach solutions, ways and means to access knowledge that won't eat into their precious time and quick ideas that deliver a big result. The Little Book of Big Decision Models cuts through all the noise and gives managers access to the very best decision-making models that they need to to keep things moving forward. Every model is quick and easy to read and delivers the essential information and know-how quickly, efficiently and memorabl 11/23/2015 12:00:00 AM http://www.ftpress.com/store/little-book-of-big-decision-models-the-70-most-useful-9780134470757 Product :: Sports Analytics and Data Science: Winning the Game with Methods and Models This is a complete, practical guide to sports data science and modeling, with examples from sports industry economics, marketing, management, performance measurement, and competitive analysis. Thomas W. 11/22/2015 12:00:00 AM http://www.ftpress.com/store/sports-analytics-and-data-science-winning-the-game-9780133886436 Product :: Project Management Analytics: A Data-Driven Approach to Making Rational and Effective Project Decisions In today's complex, chaotic project environments, project managers can't simply rely on seat-of-the-pants intuition. Fortunately, powerful analytical tools and technologies can help them make more objective, evidence-grounded decisions - and achieve better outcomes. Project Management Analytics reveals what these tools can do, why they're so valuable, and how any project manager can start using them. 11/22/2015 12:00:00 AM http://www.ftpress.com/store/project-management-analytics-a-data-driven-approach-9780134189949 Product :: Self-Handicapping Leadership: The Nine Behaviors Holding Back Employees, Managers, and Companies, and How to Overcome Them Discover how people withdraw effort, create obstacles, and build cultures of failure - and how you can overcome all those obstacles to success! As individuals, most of us do things that cause problems down the road, or make excuses for potential failure. Many organizations have cultures that promote these "self-handicapping" actions, in which people withdraw effort or create new problems, so they can maintain their own public or private self-images of competence. 11/19/2015 12:00:00 AM http://www.ftpress.com/store/self-handicapping-leadership-the-nine-behaviors-holding-9780134119724 Product :: Fundamentals for Becoming a Successful Entrepreneur: From Business Idea to Launch and Management This is the complete, modern guide to every facet of creating a successful new venture, from identifying and evaluating opportunities to effectively exploiting them. Using examples from real-life entrepreneurs, Alan L. Carsrud guides you all nine key pieces of the entrepreneurial puzzle: the individual, entrepreneurial team, opportunity, business concept, revenue model, resource acquisition, launch, execution, and growth. 11/17/2015 12:00:00 AM http://www.ftpress.com/store/fundamentals-for-becoming-a-successful-entrepreneur-9780133966817 Product :: Revive: How to Transform Traditional Businesses into Digital Leaders This book gives senior executives the compass they need to navigate the digital revolution, and achieve long-term business objectives by leveraging digital strategies, channels and platforms. Two world-renowned digital business advisors and consultants offer comprehensive insights for using digital to break down barriers within and beyond the organization, enhance efficiency and cost-effectiveness, and dramatically improve customer engagement. 11/17/2015 12:00:00 AM http://www.ftpress.com/store/revive-how-to-transform-traditional-businesses-into-9780134306438 Product :: Financial Intelligence for Supply Chain Managers: Understand the Link between Operations and Corporate Financial Performance As a supply chain or operations professional, you may have a clear understanding of your operational performance goals. But it will take more than that to rise in the organization. You need to understand how your work powerfully impacts financial performance, based on the metrics your senior executives, board members, and investors care about most. Financial Intelligence for Supply Chain Managers gives you this insight. 11/17/2015 12:00:00 AM http://www.ftpress.com/store/financial-intelligence-for-supply-chain-managers-understand-9780133838312 Product :: Innovation Workout, The: The 10 tried-and-tested steps that will build your creativity and innovation skills Take your performance to the next level with our tried-and-tested guide on innovation.The Innovation Workout has been specially developed to be clear, simple, very easy to follow andhighly effective. Our unique pre-workout test will help you identify your weak and strong points andthe straightforward 10-step improvement plan will show you how you can quickly boost your skills. 11/6/2015 12:00:00 AM http://www.ftpress.com/store/innovation-workout-the-10-tried-and-tested-steps-that-9780134400266 Product :: Rules to Break A personal code for living your life your way. From a very young age you've been inundated with other people's well-intended rules. 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It's not just about to-do lists and managing your emails - it's about productivity you can really feel and a getting a better quality of lif 11/6/2015 12:00:00 AM http://www.ftpress.com/store/how-to-be-really-productive-from-mindlessly-busy-to-9780134289199 Product :: Making Sense of People: The Science of Personality Differences Use the latest psychological and neuroscientific research to understand and respond to people far more effectively. In this book, leading neuroscientist Samuel H. Barondes explains personality science for everyone, and offers even more practical tools for understanding others and predicting their behavior. 11/2/2015 12:00:00 AM http://www.ftpress.com/store/making-sense-of-people-the-science-of-personality-differences-9780134215006 Product :: Financial Times Guide to Business Start Up 2016, The: The Most Comprehensive Annually Updated Guide for Entrepreneurs Whether you're about to start your own business or have already taken the plunge and want to keep everything on track, make sure you have a copy of the No.1 bestselling The Financial Times Guide to Business Start Up on your shelf.Annually updated, this guide takes you through every important aspect of starting and running a business, including developing your idea and getting financial backing, building customer relationships, developing your online presence and much mor 10/28/2015 12:00:00 AM http://www.ftpress.com/store/financial-times-guide-to-business-start-up-2016-the-9780134499376