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How to Share Good or Bad News by E-mail
- By Natalie Canavor, Claire Meirowitz
- Published Feb 1, 2010 by FT Press. Part of the FT Press Delivers Elements series.
- Copyright 2010
- Dimensions: 5-3/8 X 8-1/4
- Pages: 7
- Edition: 1st
- eBook (Watermarked)
- ISBN-10: 0-13-706496-9
- ISBN-13: 978-0-13-706496-0
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This Element is an excerpt from The Truth About the New Rules of Business Writing (ISBN: 9780137153152) by Natalie Canavor and Claire Meirowitz. Available in print and digital formats.
How to deliver good news more successfully--and deliver bad news in the most positive, productive, and useful way possible.
Everything you write, even a garden-variety e-mail, has a psychological impact. When you read a message, the physical cues--tone of voice, expression, body language--are missing. So, your innocent e-mail might send an entirely different message than what you meant. Here’s an example of how to think through your choices in crafting a bad-news message....
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