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How to Share Good or Bad News by E-mail

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  • Description
  • Updates
  • Copyright 2010
  • Dimensions: 5-3/8 X 8-1/4
  • Pages: 7
  • Edition: 1st
  • eBook (Watermarked)
  • ISBN-10: 0-13-706496-9
  • ISBN-13: 978-0-13-706496-0

This Element is an excerpt from The Truth About the New Rules of Business Writing (ISBN: 9780137153152) by Natalie Canavor and Claire Meirowitz. Available in print and digital formats.

 

How to deliver good news more successfully--and deliver bad news in the most positive, productive, and useful way possible.

 

Everything you write, even a garden-variety e-mail, has a psychological impact. When you read a message, the physical cues--tone of voice, expression, body language--are missing. So, your innocent e-mail might send an entirely different message than what you meant. Here’s an example of how to think through your choices in crafting a bad-news message....

 

 

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