How to Share Good or Bad News by E-mail
- By Natalie Canavor, Claire Meirowitz
- Published Feb 1, 2010 by FT Press. Part of the FT Press Delivers Elements series.
- Copyright 2010
- Dimensions: 5-3/8 X 8-1/4
- Pages: 7
- Edition: 1st
- eBook (Watermarked)
- ISBN-10: 0-13-706496-9
- ISBN-13: 978-0-13-706496-0
Register your product to gain access to bonus material or receive a coupon.
This Element is an excerpt from The Truth About the New Rules of Business Writing (ISBN: 9780137153152) by Natalie Canavor and Claire Meirowitz. Available in print and digital formats.
How to deliver good news more successfully--and deliver bad news in the most positive, productive, and useful way possible.
Everything you write, even a garden-variety e-mail, has a psychological impact. When you read a message, the physical cues--tone of voice, expression, body language--are missing. So, your innocent e-mail might send an entirely different message than what you meant. Here’s an example of how to think through your choices in crafting a bad-news message....
Get access to thousands of books and training videos about technology, professional development and digital media from more than 40 leading publishers, including Addison-Wesley, Prentice Hall, Cisco Press, IBM Press, O'Reilly Media, Wrox, Apress, and many more. If you continue your subscription after your 30-day trial, you can receive 30% off a monthly subscription to the Safari Library for up to 12 months. That's a total savings of $199.