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Lead with LUV: A Different Way to Create Real Success

  • By Ken Blanchard, Colleen Barrett
  • Published Nov 29, 2010 by FT Press.
    • Copyright 2011
    • Dimensions: 5-1/2" x 8"
    • Pages: 192
    • Edition: 1st
    • Book
    • ISBN-10: 0-13-703974-3
    • ISBN-13: 978-0-13-703974-6

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  • Description
  • Reviews
  • Sample Content

Product Author Bios

Ken Blanchard has had an extraordinary impact on the day-to-day management of millions of people and companies. His phenomenal bestseller, The One Minute Manager, has sold 13,000,000 copies. He is Chief Spiritual Officer of The Ken Blanchard Companies, an international management training and consulting firm he cofounded in 1979.

Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Its customers were loyal, its employees loved to work there, and it was profitable year after year, for decades. This loving leader began her career as an executive secretary, yet the company's founder chose her to succeed him as president. When asked why, he said, "Because she knows how to love people to success." She is Colleen Barrett, President Emeritus of Southwest Airlines. Lead with LUV is an extraordinary, wide-ranging conversation between Barrett and the legendary Ken Blanchard, author of The One Minute Manager. Drawing on personal experience, Barrett and Blanchard reveal why leading with love is the most powerful way to lead and how it can help you achieve truly amazing levels of performance. Discover:

  • What "love" really means in the organizational context.
  • Why leading with love is not "soft" management!
  • How to use redirection and tough love to handle inappropriate behavior or performance.
  • Why "servant leadership" is love in action, and how to make it work.
  • How to build the compelling vision and culture that sustains leadership with love.

Customer Reviews

24 of 24 people found the following review helpful
5.0 out of 5 stars A New Way of Leading, November 23, 2010
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This review is from: Lead with LUV: A Different Way to Create Real Success (Hardcover)
Customer review from the Amazon Vine™ Program (What's this?)
If there's one thing that can be said about Ken Blanchard, it's that he's consistent throughout his books, both in style and content. "Lead with LUV" contains more of his people centered management advice delivered in a chatty manner and peppered with lots of stories. This isn't a bad thing. It's just what I've come to expect (and appreciate) from Blanchard.

"Lead with LUV" is essentially a 150+ page dialogue between Blanchard and Colleen Barrett, former President of Southwest Airlines. LUV is Southwest's symbol on the New York Stock Exchange and a ready pun for a book about leading/managing with love.

Don't let the word love, or the scattered religious themes, scare you off this book. Blanchard and Barrett know how to successfully run a business and offer solid, commonsense suggestions for change. Look at Southwest Airlines, which is easily the best run of the US airlines.

The approach outlined in "Lead With LUV" is essentially an elaboration on... Read more
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14 of 14 people found the following review helpful
5.0 out of 5 stars It's what was missing from my graduate studies on leadership, December 31, 2010
This review is from: Lead with LUV: A Different Way to Create Real Success (Hardcover)
Customer review from the Amazon Vine™ Program (What's this?)
QUICK SUMMARY: Have you heard of "Servant Leadership"? In the corporate, business world? Chances are, the answer is, "No." But this extremely easy-to-read, conversational book between Ken Blanchard and the former head of Southwest Airlines, Colleen Barrett, describes what Servant Leadership is, how it's put into practice at Southwest Airlines, and how you can implement Servant Leadership at whatever role or position you have in your company. Highly recommended!

Background: In 2009, I completed my graduate studies in leadership, so leadership is something I'm extremely interested in and something on which I've done much study. My graduate program didn't include Servant Leadership as part of the curriculum (another, competing program at a nearby school did), so I wondered what it was about my program that I was missing? This book explains what was missing. In a word, Servant Leadership = Love. More broadly, Servant Leadership = The Golden Rule + Love. Love?? In... Read more
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4 of 4 people found the following review helpful
4.0 out of 5 stars More a Joint Biography than a How-To Book, December 27, 2010
This review is from: Lead with LUV: A Different Way to Create Real Success (Hardcover)
Customer review from the Amazon Vine™ Program (What's this?)
The most important thing to know when looking at buying this book is that it is NOT a how-to book on helping your own company become friendly and fun like Southwest Airlines. Rather, it is a straightforward transcript of a conversation between Southwest president Colleen Barrett and motivational author Ken Blanchard. It is not even Ken interviewing Colleen (although that is what it purports to be). Instead, Ken spends just as much time promoting his own books and talents as talking to her, and his words are the ones in bold. I have to admit that it put me off. I picked this up to learn about Colleen and what she's done with Southwest, not to have Ken go off yet again on a tangent about his great speaking skills.

Still, let's say you accept that up front. You understand that you're a fly on the wall at a bar conversation where Colleen and Ken both ramble on about the things they do well. With that frame of mind, the experience becomes enjoyable. They both agree on many... Read more
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Online Sample Chapter

What Is Leadership? An Interview with Colleen Barrett

Table of Contents

Foreword     xi

 

What Is Leadership?     2

Celebrating Successes     7

Having Mentors     13

Servant Leadership is Love in Action     21

Understanding Servant Leadership     25

The Triple Bottom Line     28

    Employer of Choice     34

    Provider of Choice     39

    Investment of Choice     51

Making Unions Your Business Partners     58

Citizen of Choice     60

A Compelling Vision     62

    A Significant Purpose     64

    A Picture of the Future     67

    Clear Values     71

What Makes Servant Leadership Work?     94

Defining Love     104

Maintaining a Strong Culture     125

Differences Between Self-Serving and Servant Leaders     131

Final Words     134

Epilogue     144

Endnotes     146

LUV Notes     151

About the Leading at a Higher Level Series     154

About the Authors     157

Sample Pages

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