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Leading at a Higher Level: Blanchard on Leadership and Creating High Performing Organizations, Adobe Reader

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  • Description
  • Sample Content
  • Updates
  • Copyright 2007
  • Dimensions: 6 X 9
  • Pages: 276
  • Edition: 1st
  • eBook (Watermarked)
  • ISBN-10: 0-7686-6888-3
  • ISBN-13: 978-0-7686-6888-9

The definitive “Blanchard on Leadership”

25 years of breakthrough leadership insights in one extraordinary book!

 

From The One Minute Manager® to Raving Fans, Ken Blanchard’s books have helped millions of people unleash their power and the potential of everyone around them. The Ken Blanchard Companies has helped thousands of organizations become more people-oriented, customer-centered, and performance-driven.

In Leading at a Higher Level, Blanchard and his colleagues have brought together all they've learned about world-class leadership. You'll discover how to create targets and visions based on the “triple bottom line”...and make sure people know who you are, where you’re going, and the values that will guide your journey.

Blanchard extends his breakthrough work on delivering legendary customer service and creating “raving fans.” You’ll find the definitive discussion of the renowned Situational Leadership® II techniques for leading yourself, individuals, teams, and entire organizations. Most importantly, Leading at a Higher Level will help you dig deep within, discover the personal “leadership point of view” all great leaders possess–and apply it throughout your entire life.

 

For everyone who wants to become a better leader...

...in any company, any organization, any area of life

Set the right targets, follow the right vision

Focus on the “bottom lines” that really matter

Serve your customers at a higher level

Deliver your ideal customer experience, and create “raving fans”

Beyond ego: the way of the servant leader

Listen, praise, support, guide, and help your people win

 

Lead at a higher level. Lead your people to greatness as you create high performing organizations that make life better for everyone.

This book will guide you, inspire you, provoke you, and be your touchstone.

 

Ken Blanchard (coauthor of The One Minute Manager®) and his colleagues have spent more than 25 years helping good leaders and organizations become great, and stay great. Now, for the first time, they’ve brought together everything they’ve learned about outstanding leadership. Discover how to...

 

Go beyond the short term and zero in on the right target and vision

Deliver legendary, maniacal customer service, and earn raving fans

Truly empower your people and unleash their incredible potential

Ground your leadership in humility and focus on the greater good

 

For a long time, leaders have relied on Ken Blanchard’s insight, wisdom, and practical techniques. Now, he and his colleagues have delivered the leadership classic for a new generation: Leading at a Higher Level.

www.LeadingAtAHigherLevel.com

 

Table of Contents

Introduction: Leading at a Higher Level—by Ken Blanchard  xvii

 

Section I: Set Your Sights on the Right Target and Vision

Chapter 1        Is Your Organization High Performing?  3

Chapter 2        The Power of Vision  21

 

Section II: Treat Your Customers Right

Chapter 3        Serving Customers at a Higher Level  39

 

Section III: Treat Your People Right

Chapter 4        Empowerment Is the Key  67

Chapter 5        Situational Leadership® II: The Integrating Concept  87

Chapter 6        Self Leadership: The Power Behind Empowerment  103

Chapter 7        Partnering for Performance  117

Chapter 8        Essential Skills for Partnering for Performance: The One Minute Manager®  145

Chapter 9        Situational Team Leadership  167

Chapter 10      Organizational Leadership  195

Chapter 11      Strategies for Managing a Change  219

 

Section IV: Have the Right Kind of Leadership

Chapter 12      Servant Leadership  249

Chapter 13      Determining Your Leadership Point of View  277

 

Endnotes  297

Organizational Change Readiness Assessment  309

Acknowledgments and Praisings  313

About the Authors  317

Services Available  333

Index  335

 

 

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