Home > Store > Business Communication > Business Skills

Living Service: How to deliver the service of the future today

Register your product to gain access to bonus material or receive a coupon.

Living Service: How to deliver the service of the future today

Book

  • This product currently is not for sale.
Not for Sale

eBook (Watermarked)

  • Your Price: $38.39
  • List Price: $47.99
  • Includes EPUB, MOBI, and PDF
  • About eBook Formats
  • This eBook includes the following formats, accessible from your Account page after purchase:

    ePub EPUB The open industry format known for its reflowable content and usability on supported mobile devices.

    MOBI MOBI The eBook format compatible with the Amazon Kindle and Amazon Kindle applications.

    Adobe Reader PDF The popular standard, used most often with the free Adobe® Reader® software.

    This eBook requires no passwords or activation to read. We customize your eBook by discretely watermarking it with your name, making it uniquely yours.

Description

  • Copyright 2008
  • Pages: 176
  • Edition: 1st
  • Book
  • ISBN-10: 0-273-71535-6
  • ISBN-13: 978-0-273-71535-1

Quality service is crucial in today’s business world and Living Service shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs.

Living Service provides an insight into the success of Fujitsu, where this new approach is already delivering extraordinary benefits, including: 30% faster deployment of services; 30% greater reliability in service provision; 15% saving on costs. It provides the new competitive weapon, which is set to do for service industries what Toyota’s lean production did for manufacturing industries.

Organised into three parts: Mind, Body and Soul, it offers an easy-to-read format and each section is a stepping stone on the way to achieving Living Service.  This book tells the great untold story of how they did it, and how you can do the same.

Sample Content

Table of Contents

Table of Contents

About the authors

Acknowledgements

Introduction: Inside Living Service

Part 1: Mind 'Kokoro'

Chapter 1 Developing a Living Service Culture

Chapter 2 Changing the Game

Part 2: Body 'Karada'

Chapter 3 Engaging with Customers

Chapter 4 Accelerating Customers' Opportunities

Chapter 5 Delivering Great Service

Chapter 6 Co-creating the Future

Part 3: Soul 'Tamashii'

Chapter 7: Maximizing Collective Energy

Epilogue: Sustaining Service

Appendix: Your Living Service Agenda

Notes

Index

 

Updates

Submit Errata

More Information

ONE MONTH ACCESS!

WITH PURCHASE


Get unlimited 30-day access to thousands of Books & Training Videos about technology, professional development and digital media If you continue your subscription after your 30-day trial, you can receive 30% off a monthly subscription to the Safari Library for up to 12 months.