Register your product to gain access to bonus material or receive a coupon.
Living Service: How to deliver the service of the future today
- This product currently is not for sale.
- Copyright 2008
- Pages: 176
- Edition: 1st
- ISBN-10: 0-273-71535-6
- ISBN-13: 978-0-273-71535-1
Quality service is crucial in todays business world and Living Service shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs.
Living Service provides an insight into the success of Fujitsu, where this new approach is already delivering extraordinary benefits, including: 30% faster deployment of services; 30% greater reliability in service provision; 15% saving on costs. It provides the new competitive weapon, which is set to do for service industries what Toyotas lean production did for manufacturing industries.
Organised into three parts: Mind, Body and Soul, it offers an easy-to-read format and each section is a stepping stone on the way to achieving Living Service. This book tells the great untold story of how they did it, and how you can do the same.
ONE MONTH ACCESS!
Get unlimited 30-day access to thousands of Books & Training Videos about technology, professional development and digital media If you continue your subscription after your 30-day trial, you can receive 30% off a monthly subscription to the Safari Library for up to 12 months.
Other Things You Might Like
- Learn Successful Sales and Negotiation Tips (Collection)
- eBook (Watermarked) $41.59
- Definitive Guide to Customer Relationship Management (Collection), The
- eBook (Watermarked) $99.99