Moral Intelligence 2.0: Enhancing Business Performance and Leadership Success in Turbulent Times

Product Author Bios

Douglas Lennick (Minneapolis) led American Express Financial Advisors’ retail distribution business to unparalleled success. Today, in addition to his work as a partner at Lennick Aberman, he works directly with the CEO of Ameriprise Financial, retaining the EVP title and focusing on workforce culture and performance.

Fred Kiel, Ph.D. (Minneapolis), co-founder of KRW International, Inc., brings 30 years’ experience to his work with Fortune 500 executives on building organizational effectiveness through leadership excellence. He is often called the “father of executive coaching” for his pioneering work in this field.

The best-performing companies have leaders who actively apply moral values to achieve enduring personal and organizational success. Lennick and Kiel extensively identify the moral components at the heart of the recent financial crisis, and illuminate the monetary and human costs of failed moral leadership in global finance, business and government. The authors begin by systematically defining the principles of moral intelligence and the behavioral competencies associated with them. Next, they demonstrate why sustainable optimal performance–on both an individual and organizational level–requires the development and application of superior moral and emotional competencies. Using many new examples and real case studies and new interviews with key business leaders, they identify connections between moral intelligence and higher levels of trust, engagement, retention, and innovation. Readers will find specific guidance on moral leadership in both large organizations and entrepreneurial ventures, as well as a new, practical, step-by-step plan for measuring and strengthening every component of moral intelligence–from integrity and responsibility to compassion and forgiveness. The authors also provide practical ways for readers to develop their own moral and emotional competencies.

Table of Contents

Foreword by Richard Leider     xiii

Foreword to Previous Edition by Richard E. Boyatzis     xvi

Introduction     xxix

Part I: Moral Intelligence

Chapter 1: Good Business     3

Chapter 2: Born to Be Moral     35

Chapter 3: Your Moral Compass     57

Chapter 4: Staying True to Your Moral Compass     81

Part II: Developing Moral Skills

Chapter 5: Integrity     97

Chapter 6: Responsibility     113

Chapter 7: Compassion and Forgiveness     125

Chapter 8: Emotions     135

Chapter 9: Making Moral Decisions     157

Part III: Moral Leadership

Chapter 10: The Moral Leader     181

Chapter 11: Leading Large Organizations     197

Chapter 12: Moral Intelligence for the Entrepreneur     223

Epilogue: Becoming a Global Moral Leader     243

Appendix A: Strengthening Your Moral Skills     251

Appendix B: Moral Competency Inventory (MCI)     263

Appendix C: Scoring the MCI     271

Appendix D: Interpreting Your MCI Scores     277