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Product Author Bios

THOMAS KERN is CIO of KERN AG and part-time Assistant Professor for Information Management at the Rotterdam School of Management, Erasmus University, Rotterdam, and European Editor of The Journal of Information Technology. He has spoken and written widely on outsourcing and application service provision.

MARY CECELIA LACITY is Associate Professor of Information Systems at the University of Missouri-St. Louis, and Research Affiliate at Templeton College, Oxford University. She has published 5 books and 25 papers on information technology sourcing. Lacity earned the 2000 PriceWaterhouseCoopers and Michael Corbett & Associates Global Information Outsourcing Achievement Award for her contributions to this field.

LESLIE P. WILLCOCKS is Anderson Professor of Information Management and e-Business at Warwick Business School, UK, and has been Editor-in-Chief of The Journal of Information Technology for 12 years. He has co-authored 19 books, including Global IT Outsourcing: In Search of Business Advantage and Strategic Sourcing of Information Systems. Willcocks earned the 2001 PriceWaterhouseCoopers and Michael Corbett & Associates Global Information Outsourcing Achievement Award for his contributions to this field.

In Netsourcing: Renting Business Applications and Services Over a Network, leading outsourcing researchers share new findings on the key success factors associated with outsourcing--offering practical advice for every aspect of the decision and every phase of the project lifecycle. Discover how to minimize technical, contractual, operational, and managerial risk; identify the right applications to outsource; manage and secure outsourced infrastructure; and realistically assess the next generation of outsourcers and outsourced services.

Table of Contents



Foreword.


Preface.


Acknowledgments.


1. An Overview of Netsourcing.

Netsourcing by Any Other Nameú. Netsourcing Viewed As A Service Stack. Customer Perspective: Who's Buying? Are Early Adopters Satisfied With Netsourcing? Summary. Endnotes.



2. Principles for Effective Sourcing Decisions.

Four General Sourcing Options. Three Paths of Outsourcing. Using External It Services: The Track Record. Case Illustration: United Airlines and Time to Market. Managing Successful Sourcing Decisions. Conclusions. Endnotes.



3. Management Principles: Core.

Capabilities and Contracting. Core It Capabilities. Provider Evaluation and Contracting. Detailed Contracts. Conclusions. Endnotes.



4. Netsourcing Technology Guide for Customers.

Technical Infrastructure. Evaluation of Options. Conclusions. Endnotes.



5. U.S.-Based Netsourcing Case Studies.

Introduction To The Case Studies. Corio. EDS. Host Analytics. Mainpass. Zland. Conclusions. Endnotes.



6. European-Based Netsourcing Case Studies.

Introduction To The Case Studies. Lodge. Marviq. Sap. Siennax. Vistorm. Summary of Case Evaluations. Endnotes.



7. Mitigating and Managing Risks.

In Netsourcing Deals. The Customer Perspective: Primary. Preliminary Risk-Profiling. Risky Asp Practice: Siennax and Abz Case. Risk Mitigation Across A Netsourcing Deal. Better Practices for Netsourcing Risk Mitigation and Management. Conclusions. Endnotes.



8. Netsourcing Drivers: Customer Decision Checklist.

Business Drivers. Technology Drivers. Economic Drivers. Economic Drivers: Checklist Questions. The It Services Market. Relational Drivers: Checklist Questions. Summary: Decision And Selection. Endnotes.



9. Past, Present, and Future Of Netsourcing.

Life-Cycle Stages. Trends Driven by the Tough Customer. Mass Customization. Conclusions. Endnotes.



Appendix A. International Survey of Netsourcing Customers.

Research Method. Research Respondents. Current Netsourcing Customers. Potential Netsourcing Customers. Summary of Findings From the International Survey. Endnotes.



Appendix B. Guide to Authors' Publications On Sourcing It and It-Enabled Business Systems, 1993-2001.

Books and Reports. Refereed Papers: Journals. Refereed Papers: Conference Proceedings. Reprints and Shorter Papers. Contributions to Books. Working Papers.



Index.

 
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