Helping People Win at Work: A Business Philosophy Called “Don’t Mark My Paper, Help Me Get an A”

Ken Blanchard’s Leading at a Higher Level techniques are inspiring thousands of leaders to build high-performing organizations that make life better for everyone. Now, Blanchard and WD-40 Company leader Garry Ridge reveal how WD-40 has used Blanchard’s techniques of Partnering for Performance with every employee--achieving levels of engagement and commitment that have fortified the bottom line.

 

Ridge introduces WD-40 Company’s year-round performance review system, explaining its goals, features, and the cultural changes it requires. Next, he shares his leadership point of view: what he expects of people, what they can expect of him, and where his beliefs about leadership and motivation come from. Finally, Ken Blanchard explains why WD-40 Company’s Partnering for Performance system works so well--and how to leverage its high-value techniques in your organization.

 

Partnering to help virtually everyone succeed

Stop building failure into your mentoring of employees

 

Agreeing on what to evaluate and how to evaluate it

SMART goal setting: specific, motivational, attainable, relevant, and trackable

 

Coaching via Situational Leadership® II

Help people move through all four stages of mastery

 

Building a tribe, not just a team

Create a culture that shares knowledge and encourages nonstop learning

 

 

“I’m thrilled that the first book in our Leading at a Higher Level series is with Garry Ridge, president of WD-40 Company. For years I’ve been concerned about how people’s performance is evaluated. People are often forced into a normal distribution curve, or even worse, rank ordered. Not only does this not build trust, it also does not hold managers responsible for coaching people and helping them win. The manager’s responsibility is focused on sorting people out.

 

When I was a college professor, I always gave my students the final exam at the beginning of the course and spent the rest of the semester helping them answer the questions so that they could get an A. Life is all about getting As, not some stupid normal distribution curve. Garry Ridge got this, and wow! What a difference it has made in WD-40
Company’s performance.”

--Ken Blanchard

 

“When I first heard Ken talk about giving his final exam at the beginning of the course and then teaching students the answers so they could get an A, it blew me away. Why don’t we do that in business? So that’s exactly what I did at WD-40 Company when we set up our ‘Don’t Mark My Paper, Help Me Get an A’ performance management system. Has it made a difference? You’d better believe it. Ever since we began the system, our company’s annual sales have more than tripled, from $100 million to more than $339 million. And we’ve accomplished this feat while making the company a great place to work.”

--Garry Ridge

 

Online Sample Chapter

Introduction to Helping People Win at Work

Sample Pages

Download the sample pages (includes Introduction and Index)

Table of Contents

Introduction  1

Chapter 1        Don’t Mark My Paper, Help Me Get an A  17

Chapter 2        Building the Right Culture  43

Chapter 3        My Leadership Point of View  67

Chapter 4        The Simple Truths About Helping People Win at Work  89

    Simple Truth 1: Performing Well: What Makes People Feel Good About Themselves  91

    Simple Truth 2: To Help People Perform Well, an Effective Performance Management System Must Be Established  94

    Simple Truth 3: It All Starts with Performance Planning  97

    Simple Truth 4: The Biggest Impact on Performance Comes from Day-to-Day Coaching  101

    Simple Truth 5: Trust Is Key to Effective Coaching  117

    Simple Truth 6: The Ultimate Coaching Tool: Accentuating the Positive  122

    Simple Truth 7: Redirection Helps Get Performance Back on Track  125

    Simple Truth 8: Deliver Reprimands with Caring Candor  129

    Simple Truth 9: Performance Reviews Should Be About Retaking the Final Exam  133

    Simple Truth 10: Developing and Sharing Your Leadership Point of View Is a Powerful Communication Tool for Your People  136

    Simple Truth 11: Servant Leadership Is the Only Way to Go  139

    Simple Truth 12: Celebrate Successes  149

Epilogue  155

Appendix A      The WD-40 Company Goal Review Form  159

About the Authors  171

Services Available  175

Index  179