For some people, work's a breeze: they glide effortlessly through all the office politics and back stabbing, always saying and doing the right thing, getting raises, getting promotions, getting results. What do they know that everyone else doesn't? The rules of work. Those rules are surprisingly easy to learn -- and once you know them, they're equally easy to live by. Now, Richard Templar's brought them all together in one place: the quick, irreverent The Rules of Work: A Definitive Guide to Personal Success. Templar doesn't just show you how to LOOK more effective: he shows you how to BE more effective in today's workplace environments. Discover how to get ahead without compromising your principles; how to project the air of confidence and energy that wins respect; how to carve out a powerful niche for yourself; how to handle conflict without alienating the warriors; how to read your corporate culture; when to speak and when to remain silent; when to stay late and when to leave early; and how to capitalize on the key moments that can supercharge your career.
I. WALK YOUR TALK.
1. Get Your Work Noticed.
2. Never Stand Still.
3. Volunteer Carefully.
4. Carve Out a Niche for Yourself.
5. Underpromise and Overdeliver.
6. Know Something Others Don’t.
7. Be 100 Percent Committed.
8. Enjoy What You Are Doing.
9. Develop the Right Attitude.
10. Never Let Anyone Know How Hard You Work.
II. KNOW THAT YOU’RE BEING JUDGED AT ALL TIMES.
11. Dress Well.
12. Cultivate a Smile.
13. No Limp Fish–Develop the Perfect Handshake.
14. Exude Confidence and Energy.
15. Develop a Style That Gets You Noticed.
16. Pay Attention to Personal Grooming.
17. Be Attractive.
18. Be Cool.
19. Speak Well.
20. Write Well.
III. HAVE A PLAN.
21. Know What You Want Long Term.
22. Know What You Want Short Term.
23. Study the Promotion System.
24. Develop a Game Plan.
25. Set Objectives.
26. Know Your Role.
27. Know Yourself–Strengths and Weaknesses.
28. Identify Key Times and Events.
29. Anticipate Threats.
30. Look for Opportunities.
IV. IF YOU CAN’T SAY ANYTHING NICE–SHUT UP.
31. Don’t Gossip.
32. Don’t Bitch.
33. Stand Up for Others.
34. Compliment People Sincerely.
35. Be Cheerful and Positive.
36. Ask Questions.
37. Use “Please” and “Thank You”.
38. Don’t Curse.
39. Be a Good Listener.
40. Only Speak Sense.
V. LOOK AFTER YOURSELF.
41. Know the Ethics of Your Industry.
42. Know the Legalities of Your Industry.
43. Set Personal Standards.
44. Never Lie.
45. Never Cover Up for Anyone Else.
46. Keep Records.
47. Know the Difference Between the Truth and the Whole Truth.
48. Cultivate Your Support/Contacts/Friends.
49. Understand Others’ Motives.
50. Assume Everyone Else Is Playing by Different Rules.
VI. BLEND IN.
51. Know the Corporate Culture.
52. Speak the Language.
53. Dress Up or Down Accordingly.
54. Be Adaptable in Your Dealings with Different People.
55. Know Where to Hang Out, and When.
56. Understand the Social Protocols.
57. Know the Rules About Authority.
58. Know the Rules About the Office Hierarchy.
59. Never Disapprove of Others.
60. Understand the Herd Mentality.
VII. ACT ONE STEP AHEAD.
61. Dress One Step Ahead.
62. Talk One Step Ahead.
63. Act One Step Ahead.
64. Think One Step Ahead.
65. Address Corporate Issues and Problems.
66. Talk of “We” Rather Than “I”.
67. Walk the Walk.
68. Spend More Time with Senior Staff.
69. Get People to Assume You Have Already Made the Step.
70. Prepare for the Step After Next.
VIII. CULTIVATE DIPLOMACY.
71. Ask Questions in Times of Conflict.
72. Don’t Take Sides.
73. Know When to Keep Your Opinions to Yourself.
74. Be Conciliatory.
75. Never Lose Your Temper.
76. Never Get Personal.
77. Know How to Handle Other People’s Anger.
78. Stand Your Ground.
79. Be Objective About the Situation.
80. Put Things in Perspective.
IX. KNOW THE SYSTEM–AND MILK IT.
81. Know All the Unspoken Rules of Office Life.
82. Know What to Call Everyone.
83. Know When to Stay Late and When to Go Early.
84. Know the Theft or Perks Rule.
85. Identify the People Who Count.
86. Be on the Right Side of the People Who Count.
87. Be Well Up on New Management Techniques.
88. Know the Undercurrents and Hidden Agendas.
89. Know the Favorites and Cultivate Them.
90. Know the Mission Statement–and Understand It.
X. HANDLE THE OPPOSITION.
91. Identify the Opposition.
92. Study Them Closely.
93. Don’t Backstab.
94. Know the Psychology of Promotion.
95. Don’t Give Too Much Away.
96. Keep Your Ear to the Ground.
97. Make the Opposition Seem Irreplaceable.
98. Don’t Damn the Opposition with Faint Praise.
99. Capitalize on the Career-Enhancing Moments.
100. Cultivate the Friendship and Approval of Your Colleagues.
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