The Truth About Improving Your Hiring Skills (Collection)
- By Martha I. Finney, Cathy Fyock, Stephen P. Robbins
- Published Nov 3, 2010 by FT Press. Part of the Truth About series.
- Copyright 2011
- Dimensions: 5-7/8 X 9
- Pages: 672
- Edition: 1st
- eBook (Watermarked)
- ISBN-10: 0-13-265488-1
- ISBN-13: 978-0-13-265488-3
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150 powerful bite-size solutions for hiring more successfully – and making sure your new hires succeed!
Three full books of practical guidance on making the right hires, and getting the most out of everyone you hire! Discover how to make great people want to work for you… ask the right questions in every interview… engage employees and build engaged cultures… overcome obstacles to communication… improve your evaluations… cure “layoff survivor sickness”…and much more!
From world-renowned leaders and experts, including Martha I. Finney, Cathy Fyock, and Stephen P. Robbins
Table of Contents
A. The Truth About Getting the Best from People
PART I The Truth About Employee Engagement
TRUTH 1 You don’t need the carrot or the stick
TRUTH 2 You get the best by giving the best
TRUTH 3 It’s not money that motivates
TRUTH 4 Employee engagement isn’t for sissies
PART II The Truth About Yourself
TRUTH 5 Your behaviors are your brand
TRUTH 6 You can’t give what you don’t have
TRUTH 7 “Best” doesn’t mean the same thing to everyone
TRUTH 8 Think you’re a great leader? Think again.
TRUTH 9 You could be your own worst employee
TRUTH 10 Visionary or beat cop? Your choice
TRUTH 11 You don’t have to be perfect
PART III The Truth About Engaged Cultures
TRUTH 12 Employee happiness is serious business
TRUTH 13 Authentic is better than clever
TRUTH 14 Retention begins with hello
TRUTH 15 The bad will do you good
TRUTH 16 You can sell an unpopular decision
TRUTH 17 Flex is best
TRUTH 18 Nobody cares if you don’t mean to be mean
PART IV The Truth About Motivation
TRUTH 19 Engagement happens one person at a time
TRUTH 20 If you’re a manager, you’re a career coach
TRUTH 21 Ask for cheese–you might get the moon
TRUTH 22 If they aren’t buying it, they aren’t doing it
TRUTH 23 Focusing on what’s right can help solve what’s wrong
PART V The Truth About Performance
TRUTH 24 Compassion promotes performance
TRUTH 25 B players are your A team
TRUTH 26 High performers have enough coffee mugs
TRUTH 27 Discipline deepens engagement
TRUTH 28 You don’t have to inherit the problem employees
TRUTH 29 Performance appraisals are really about you
TRUTH 30 New hires can inspire current employees
PART VI The Truth About Creativity
TRUTH 31 Innovation begins with y-e-s
TRUTH 32 Everyone can be creative
TRUTH 33 You stand between inspiration and implementation
TRUTH 34 Failures promote progress
TRUTH 35 Extreme pressure kills inspired performance
TRUTH 36 Creativity is a balancing act
PART VII The Truth About Communication
TRUTH 37 Open questions ignite inspiring answers
TRUTH 38 Serving your employees means managing your boss
TRUTH 39 Bad news is good news
TRUTH 40 Trivial conversations are essential
TRUTH 41 The way you listen speaks volumes
TRUTH 42 Crap happens
TRUTH 43 Engaged employees need to know more
PART VIII The Truth About Teams
TRUTH 44 Your team has untapped talent
TRUTH 45 People need to fight their own battles
TRUTH 46 Games don’t build teams
TRUTH 47 Answers build teams
TRUTH 48 Your team can lead you to greatness.
TRUTH 49 You’re still the boss
B. The Truth About Hiring the Best
PART I The Truth About Identifying the Best
TRUTH 1 There is no such thing as the ideal candidate
TRUTH 2 You are a seller in a buyer’s market
TRUTH 3 Catch the boomerangs
TRUTH 4 Rehire the retired
TRUTH 5 Job-hoppers could be show-stoppers
TRUTH 6 Seek refuge(e)
PART II The Truth About Recruiting the Best
TRUTH 7 It’s a war for talent
TRUTH 8 Maybe you don’t want “new blood”
TRUTH 9 Your actions speak louder than words
TRUTH 10 Targeting everybody attracts nobody
TRUTH 11 You are a talent scout
TRUTH 12 The Internet may not be the best place for recruiting
TRUTH 13 Use the enthused
TRUTH 14 It takes a village to hire one employee
TRUTH 15 Newspaper ads can be great when managed properly
TRUTH 16 Your invitation might be chasing applicants away
PART III The Truth About Interviewing
TRUTH 17 The candidate isn’t the only one who has to interview right
TRUTH 18 Ask what they will do, not what they can do
TRUTH 19 Charlie might be more than just a great mechanic
TRUTH 20 Passion–in fashion?
TRUTH 21 Good candidates might not talk to you
TRUTH 22 You’re not Sigmund Freud
TRUTH 23 Candidates and the truth–the whole truth
TRUTH 24 Don’t let the candidate’s resume drive the interview
TRUTH 25 Avoid the “hot seat”
TRUTH 26 You can oversell the job
TRUTH 27 There is such a thing as a bad question
TRUTH 28 You’re guilty until you prove you’re innocent
TRUTH 29 It’s impolite (and discriminatory) to ask about age
TRUTH 30 You wouldn’t ask him if he’s married–don’t ask her either
TRUTH 31 Kind curiosity can kill a career
TRUTH 32 Avoid questions about religious affiliations
TRUTH 33 Your mother was wrong; sometimes do be rude
PART IV The Truth About the Selection Process
TRUTH 34 Have a vacancy to fill? You’re already too late
TRUTH 35 Warning: this resume may contain spin!
TRUTH 36 Your candidate may be a scam-didate
TRUTH 37 The resume says “yes,” but the body language says “no”
TRUTH 38 The receptionist test–better than salt?
TRUTH 39 Don’t send away candidates dressed for a day at the beach
TRUTH 40 You aren’t an elephant
TRUTH 41 Keep on selling to candidates
PART V The Truth About Panel and Multiple Interviews, Background Checks, Tests, and Other Tools of the Trade
TRUTH 42 Invest in telephone screening to save time later
TRUTH 43 Face-to-face doesn’t have to be in-person
TRUTH 44 Too many cooks might improve the broth
TRUTH 45 Make haste slowly
TRUTH 46 You may want to hire candidates even when they get a bad reference
TRUTH 47 Beware the “Whizzinator”
TRUTH 48 Be real, even if scary
TRUTH 49 No crystal ball? Try employment testing
TRUTH 50 Graphology: palm reading or valid tool?
PART VI The Truth About Evaluating Candidates and Making the Offer
TRUTH 51 The last one you interview only seems like the winner
TRUTH 52 The one who offers salary information first is the loser
TRUTH 53 Don’t tell candidates why they weren’t selected
C. The Truth About Managing People
Part I The Truth About Hiring
TRUTH 1 Forget traits; it’s behavior that counts
TRUTH 2 Realistic job previews: what you see is what you get
TRUTH 3 Tips for improving employee interviews
TRUTH 4 Brains matter; or when in doubt, hire smart people
TRUTH 5 Don’t count too much on reference checks
TRUTH 6 When in doubt, hire conscientious people!
TRUTH 7 Hire people who fit your culture: my “good employee” is your stinker!
TRUTH 8 Manage the socialization of new employees
Part II The Truth About Motivation
TRUTH 9 Why many workers aren’t motivated at work today
TRUTH 10 Happy workers aren’t necessarily productive workers!
TRUTH 11 Telling employees to do their best isn’t likely to achieve their best
TRUTH 12 Not everyone wants to participate in setting their goals
TRUTH 13 Professional workers go for the flow
TRUTH 14 When giving feedback: criticize behaviors, not people
TRUTH 15 You get what you reward
TRUTH 16 It’s all relative!
TRUTH 17 Ways to motivate low-skill, low-pay employees
TRUTH 18 There’s more to high employee performance than just motivation
Part III The Truth About Leadership
TRUTH 19 The essence of leadership is trust
TRUTH 20 Experience counts! Wrong!
TRUTH 21 Most people THINK they know what good leaders look like
TRUTH 22 Effective leaders know how to frame issues
TRUTH 23 You get what you expect.
TRUTH 24 Charisma can be learned
TRUTH 25 Make others dependent on you
TRUTH 26 Adjust your leadership style for cultural differences, or when in Rome…
TRUTH 27 When leadership ISN’T important
Part IV The Truth About Communication
TRUTH 28 Hearing isn’t listening
TRUTH 29 Choose the right communication channel
TRUTH 30 Listen to the grapevine
TRUTH 31 Men and women do communicate differently
TRUTH 32 What you do overpowers what you say
Part V The Truth About Building Teams
TRUTH 33 What we know that makes teams work
TRUTH 34 2 + 2 doesn’t necessarily equal 4
TRUTH 35 One bad apple spoils the barrel
TRUTH 36 We’re not all equal: status matters!
TRUTH 37 Not everyone is team material
Part VI The Truth About Managing Conflicts
TRUTH 38 The case FOR conflict
TRUTH 39 Beware of groupthink
TRUTH 40 How to reduce work-life conflicts
TRUTH 41 Negotiating isn’t about winning and losing
Part VII The Truth About Designing Jobs
TRUTH 42 Not everyone wants a challenging job
TRUTH 43 Four Job-design actions that will make employees more productive
Part VIII The Truth About Performance Evaluation
TRUTH 44 Annual reviews: the best surprise is no surprise!
TRUTH 45 Don’t blame me! The role of self-serving bias
TRUTH 46 The case for 360-degree feedback appraisals: more IS better!
Part IX The Truth About Coping with Change
TRUTH 47 Most people resist any change that doesn’t jingle in their pockets!
TRUTH 48 You CAN teach an old dog new tricks
TRUTH 49 Use participation to reduce resistance to change
Part X Some Final Thoughts About Managing Behavior
TRUTH 50 First impressions do count!
TRUTH 51 People aren’t completely rational: don’t ignore emotions!
TRUTH 52 Employee turnover can be a good thing
TRUTH 53 Beware of the quick fix
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