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Truth About Managing People, The, 2nd Edition

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Truth About Managing People, The, 2nd Edition


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  • Copyright 2008
  • Dimensions: 5-7/16x8-1/2
  • Pages: 240
  • Edition: 2nd
  • Book
  • ISBN-10: 0-13-234603-6
  • ISBN-13: 978-0-13-234603-0

“The premiere writer of management textbooks has sifted through the research to extract the truths every manager should know. This book is an antidote for the unsupported opinions handed out in many popular management books.”

Kenneth W. Thomas, Professor of Management, Naval Postgraduate School, Monterey, California, author of Intrinsic Motivation at Work

“A prolific scholar and writer, Robbins cuts through the research and theory to deliver immediately useful and essential insights for the effective management of people.”

Eric G. Stephan, Professor Organizational Leadership & Strategy, Marriott School of Management, Brigham Young University

You can succeed brilliantly as a leader and overcome the “killer” problems faced by every manager!

• The truth about building winning teams and designing high-productivity jobs

•  The truth about why “happy” employees aren’t always more productive

•  The (surprising) truth about what behaviors you really want to reward

This book reveals 53 Proven Principles for handling virtually every management challenge

The Truth About Managing People offers real solutions for the make-or-break problems faced by every manager. You'll discover: how to overcome the true obstacles to teamwork; why too much communication can be as dangerous as too little; how to improve your hiring and employee evaluations; how to heal "layoff survivor sickness"; even how to learn charisma. This isn't someone's opinion; it's a definitive, evidence-based guide to effective management: a set of bedrock principles you can rely on throughout your entire management career.

Sample Content

Online Sample Chapter

Interviewing Job Applicants: Forget Traits; It's Behavior That Counts!

Downloadable Sample Chapter

Download Truth 1: Forget traits; it’s behavior that counts!

Sample Pages

Download the sample pages (includes Truth 1)

Table of Contents

                        Preface  vii

Part I               The Truth About Hiring

Truth 1             Forget traits; it’s behavior that counts  1

Truth 2             Realistic job previews: what you see is what you get  5

Truth 3             Tips for improving employee interviews  9

Truth 4             Brains matter; or when in doubt, hire smart people  13

Truth 5             Don’t count too much on reference checks  17

Truth 6             When in doubt, hire conscientious people!  21

Truth 7             Hire people who fit your culture: my “good employee” is your stinker!  25

Truth 8             Manage the socialization of new employees  29

Part II             The Truth About Motivation

Truth 9             Why many workers aren’t motivated at work today  33

Truth 10            Happy workers aren’t necessarily productive workers!  37

Truth 11            Telling employees to do their best isn’t likely to achieve their best  41

Truth 12            Not everyone wants to participate in setting their goals  45

Truth 13            Professional workers go for the flow  49

Truth 14            When giving feedback: criticize behaviors, not people  53

Truth 15            You get what you reward  57

Truth 16            It’s all relative!  61

Truth 17            Ways to motivate low-skill, low-pay employees  65

Truth 18            There’s more to high employee performance than just motivation  69

Part III            The Truth About Leadership

Truth 19            The essence of leadership is trust 73

Truth 20            Experience counts! Wrong!  77

Truth 21            Most people THINK they know what good leaders look like  81

Truth 22            Effective leaders know how to frame issues  85

Truth 23            You get what you expect  89

Truth 24            Charisma can be learned  93

Truth 25            Make others dependent on you  97

Truth 26            Adjust your leadership style for cultural differences, or when in Rome  101

Truth 27            When leadership ISN’T important  105

Part IV            The Truth About Communication

Truth 28            Hearing isn’t listening  109

Truth 29            Choose the right communication channel  113

Truth 30            Listen to the grapevine  117

Truth 31            Men and women do communicate differently  121

Truth 32            What you do overpowers what you say  125

Part V              The Truth About Building Teams

Truth 33            What we know that makes teams work  129

Truth 34            2 + 2 doesn’t necessarily equal 4  133

Truth 35            One bad apple spoils the barrel  137

Truth 36            We’re not all equal: status matters!  141

Truth 37            Not everyone is team material  145

Part VI            The Truth About Managing Conflicts

Truth 38            The case FOR conflict  149

Truth 39            Beware of groupthink  153

Truth 40            How to reduce work-life conflicts  157

Truth 41            Negotiating isn’t about winning and losing  161

Part VII           The Truth About Designing Jobs

Truth 42            Not everyone wants a challenging job  165

Truth 43            Four Job-design actions that will make employees more productive  169

Part VIII         The Truth About Performance Evaluation

Truth 44            Annual reviews: the best surprise is no surprise!  173

Truth 45            Don’t blame me! The role of self-serving bias  177

Truth 46            The case for 360-degree feedback appraisals: more IS better!  181

Part IX            The Truth About Coping with Change

Truth 47            Most people resist any change that doesn’t jingle in their pockets!  185

Truth 48            You CAN teach an old dog new tricks  189

Truth 49            Use participation to reduce resistance to change  193

Part X              Some Final Thoughts About Managing Behavior

Truth 50            First impressions do count!  197

Truth 51            People aren’t completely rational: don’t ignore emotions!  201

Truth 52            Employee turnover can be a good thing  205

Truth 53            Beware of the quick fix  209

                        References  213

                        About the Author  231


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