In The Truth About Managing People, one of the world's leading management experts distills today's most important management research into over 60 proven "truths" you can use right now! Stephen P. Robbins rips away the hype, fads, and clich¿s that keep managers from seeing reality, delivering no-holds barred advice for hiring, motivation, leadership, communication, team-building, change and conflict management, performance evaluation, and much more.
I. THE TRUTH ABOUT HIRING.Truth 1. Forget Traits; It's Behavior That Counts.
II. THE TRUTH ABOUT MOTIVATION.Truth 12. Why Many Workers Aren't Motivated at Work Today.
III. THE TRUTH ABOUT LEADERSHIP.Truth 25. The Essence of Leadership is Trust.
IV. THE TRUTH ABOUT COMMUNICATION.Truth 36. Hearing Isn't Listening.
V. THE TRUTH ABOUT BUILDING TEAMS.Truth 42. What We Know That Makes Teams Work.
VI. THE TRUTH ABOUT MANAGING CONFLICTS.Truth 46. The Case FOR Conflict.
VII. THE TRUTH ABOUT DESIGNING JOBS.Truth 50. There's No Such Thing as a “Good Job”.
VIII. THE TRUTH ABOUT PERFORMANCE EVALUATION.Truth 53. Annual Reviews: The Best Surprise Is NO Surprise!
IX. THE TRUTH ABOUT COPING WITH CHANGE.Truth 56. Most People Resist Any Change That Doesn't Jingle in Their Pockets!
X. SOME FINAL THOUGHTS ABOUT MANAGING BEHAVIOR.Truth 60. I'll See It When I Believe It.
Managers are bombarded with advice from consultants, professors, business journalists, and assorted management "gurus" on how to manage their employees. A lot of this advice is well thought out and valuable. Much of it, however, is a gross generalization, ambiguous, inconsistent, or superficial. Some of it is even just downright wrong. Regardless of the quality, there doesn't seem to be any slowdown in the outpouring of this advice. Quite to the contrary. Books on business and management have replaced sex, self-help, and weight loss as topics on many nonfiction best-sellers lists.
I've been teaching and writing about managing people at work for 30 years. As part of my writing efforts, I have read upwards of 25,000 research studies on human behavior. While my practitioner friends are often quick to criticize research and theory-testing, this research has provided us with innumerable insights into human behavior. Unfortunately, to date there has been no short, concise summary of behavioral research that cuts through the jargon to give managers the truth about what works and doesn't work when it comes to managing people at work. Well, this is no longer true. This book has been written to fill that void.
I've organized this book around key, human-behavior-related problem areas that managers face: hiring, motivation, leadership, communication, team building, conflict management, job design, evaluating performance, and coping with change. Within each problem area, I've identified a select set of topics that are relevant to managers and where there is substantial research evidence to draw upon. In addition, I've included suggestions to help readers apply this information to improve their managerial effectiveness. And at the back of the book, I've listed references upon which the chapters are based.
Who was this book written for? Practicing managers and those aspiring to a management positionfrom CEOs to supervisor wannabes. I wrote it because I believe you shouldn't have to read through detailed textbooks in human resources or organizational behavior to learn the truth about managing people at work. Nor should you have to attend an executive development course at a prestigious university to get the straight facts. What you get from this book, of course, will depend on your current knowledge about organizational behavior. Recent MBAs, for instance, will find this book to be a concise summary of the evidence they spent many months studying. For individuals who haven't kept current with research in organizational behavior or for those with little formal academic training, this book should provide a wealth of new insights into managing people at work.
You'll find each of the 63 topics in this book is given its own short chapter. And each chapter is essentially independent from the others. You can read them in any order you desire. Best of all, you needn't tackle this book in one sitting. It's been designed for multiple "quick reads." Read a few chapters, put it down, then pick it up again at a later date. There's no continuous story line that has to be maintained.
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