This chapter presents the corporate learning function in the context of the rapidly changing learning landscape. It illustrates how several challenges are generating intense pressure on the corporate learning function to keep pace with a set of new norms for how organizations develop human resources. These challenges are changing the way people learn.
As a supply chain manager, service system design is a core and vital aspect of your job. Your company’s identity—and future—is defined by its ability to meet customers' real needs. Yet, despite its importance, few companies excel at creating remarkable customer experiences. This chapter addresses the question, “Why is it so hard to improve customer satisfaction?”
Andrea Nierenberg offers 15 tips to make you better at and more comfortable with integrating business networking into your everyday life.
The authors of Networking for Black Professionals explain what networking is, why networking works, and how it can work for you.
Is there a Santa Claus in the optinos market?
Over the last few weeks I have received several mass e-mails with similar messages:
“In the spirit of the month of Elul – when we ask for forgiveness and prepare for repentance during the coming Holy Days - if I have in any way harmed or offended you, please forgive me.”
There are many misconceptions about the nature of religion and faith, born partially from the media's presentation of extremism as though it is normative, from individual experiences with abusive or extremist sects, and from the belief that religion is antithetical to science and reason.
A confession: I tend to react poorly when I believe that someone is criticizing me, often getting defensive or trying to make the other person wrong.