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Meeting Customers' Real Needs: The Nature of Service System Design
As a supply chain manager, service system design is a core and vital aspect of your job. Your company’s identity—and future—is defined by its ability to meet customers' real needs. Yet, despite its importance, few companies excel at creating remarkable customer experiences. This chapter addresses the question, “Why is it so hard to improve customer satisfaction?”
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By CSCMP, Stanley E. Fawcett, Amydee M. FawcettFeb 10, 2014
Andrea Nierenberg15 Tips for Making Business Networking Part of Your Everyday Mindset
Andrea Nierenberg offers 15 tips to make you better at and more comfortable with integrating business networking into your everyday life.
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By Andrea NierenbergFeb 4, 2014
What Is Networking, and Is It Any Different for African Americans Than Anyone Else?
The authors of Networking for Black Professionals explain what networking is, why networking works, and how it can work for you.
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By N. Thompson, Michael Lawrence Faulkner, Andrea NierenbergJan 3, 2014
Foreword to Business Networking for Veterans: A Guidebook for a Successful Military Transition into the Civilian Workforce, 2nd Edition
Kevin Schmiegel, executive director of Hiring Our Heroes, introduces the book, Business Networking for Veterans: A Guidebook for a Successful Military Transition into the Civilian Workforce, 2nd Edition.
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By Mike Abrams, Michael Faulkner, Andrea NierenbergNov 11, 2013

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Blogs

Keely HildThe FT Press 2013 Holiday Gift Guide

With Black Friday and Cyber Monday coming up, now's the time to start checking things off of your Holiday Shopping List!  We've pulled together a list of books that would make a great gift for your colleagues, friends and family this holiday season to get them off on the right foot for the New Year.  Give the gift of learning with FT Press!

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By Keely HildNo CommentsNovember 27, 2013
Topics: Business Communication,Marketing,Management & Leadership,Human Resources,Business books,Politics,Ideas,Advertising,Finance & Investing
Michael ThomsettOptions Trading: A Christmas Visit

Is there a Santa Claus in the optinos market?

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By Michael C. ThomsettNo CommentsDecember 22, 2011
Topics: Business Communication,Self Improvement
Alan LurieThe True Nature and Power of Repentance and Forgiveness

Over the last few weeks I have received several mass e-mails with similar messages:

“In the spirit of the month of Elul – when we ask for forgiveness and prepare for repentance during the coming Holy Days - if I have in any way harmed or offended you, please forgive me.”

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By Alan LurieNo CommentsOctober 3, 2011
Topics: Business Communication,Self Improvement
Alan LurieUnderstanding Prayer From A Higher Perspective

There are many misconceptions about the nature of religion and faith, born partially from the media's presentation of extremism as though it is normative, from individual experiences with abusive or extremist sects, and from the belief that religion is antithetical to science and reason.

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By Alan LurieNo CommentsMay 13, 2011
Topics: Business Communication,Self Improvement

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