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The Customer Service Environment for Supply Chain Management
The authors of Customer Service Supply Chain Management: Models for Achieving Customer Satisfaction, Supply Chain Performance, and Shareholder Value introduce their book, which covers the Customer Service Management Model (CSM Model), a tool developed by the authors to evaluate the interactions present in the customer service environment. The model presents four pillars and provides a quantitative approach to understand the connection between them.
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By Alexandre Oliveira, Anne GimenoJul 21, 2014
Executing the Supply Chain: Supply Network Governance Cycle
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By Alexandre Oliveira, Anne GimenoJun 26, 2014
Strategic Alignment in Marketing and Sales Analytics—First You Need to Agree On What to Ask
People have different ways of defining possible challenges to focus on, ways of evaluating performance, and means for assessing tradeoffs among possible solutions to challenges. This chapter explores how different executives think about these needs and suggests a synthesis that might serve as a point of departure for you.
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By Cesar BreaJun 23, 2014
Overview of Computational Intelligence in Business Analytics: Concepts, Methods, and Tools for Big Data Applications
Les Sztandera introduces his book, Computational Intelligence in Business Analytics: Concepts, Methods, and Tools for Big Data Applications, which aims to help organizations gain a competitive edge in the marketplace through harnessing the power of computational intelligence approaches.
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By Les SztanderaJun 19, 2014

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Blogs

Keely HildThe FT Press 2013 Holiday Gift Guide

With Black Friday and Cyber Monday coming up, now's the time to start checking things off of your Holiday Shopping List!  We've pulled together a list of books that would make a great gift for your colleagues, friends and family this holiday season to get them off on the right foot for the New Year.  Give the gift of learning with FT Press!

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By Keely HildNo CommentsNovember 27, 2013
Topics: Business Communication,Marketing,Management & Leadership,Human Resources,Business books,Politics,Ideas,Advertising,Finance & Investing
Michael ThomsettHow to Improve Your Odds with Put Ratio Backspreads

Traders tend to view the put ratio backspread as a bear strategy, because it employs puts. However, it is actually a volatility strategy.

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By Michael C. ThomsettNo CommentsDecember 18, 2012
Topics: Finance & Investing
Michael ThomsettOptions: A Holiday Poem

The month is slipping away quickly, so I thought I should hurry up and post my annual holiday options poem. Here it is ...

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By Michael C. ThomsettNo CommentsDecember 12, 2012
Topics: Finance & Investing
Michael ThomsettOptions Trading - the B-S Pricing Model

The big question, of course, is: How can we rely on a formula with a series of variables that are provably inaccurate and based on a flawed assumptions, exponentially inaccurate variables, and outdated models about the nature of options?

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By Michael C. ThomsettNo CommentsDecember 7, 2012
Topics: Finance & Investing

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